Disney will perform a reservation‐system enhancement beginning at 5 p.m. Eastern time (2 p.m. Pacific) on Monday, December 3, 2012, and lasting until Tuesday afternoon, December 4, 2012. This enhancement will allow us to better assist you in the future.
During this time, the systems will not be fully functional and we will not be able to process room‐only or vacation package reservations for the Walt Disney World® Resort by phone or online. This includes making new resort reservations, making modifications to existing Resort reservations, providing confirmations or taking payments.
In addition, we will be unable to process room‐only or vacation package reservations for Disney’s Vero Beach Resort, Disney’s Hilton Head Island Resort, the Hotels of the Disneyland® Resort or Aulani, A Disney Resort & Spa. We apologize in advance for any inconvenience.
If you need to make a payment or modify your Disney reservation, please make every effort to complete these before 5 p.m. on December 3, 2012, or after systems return to full operation. We expect to be back to full functionality on Tuesday afternoon, December 4, 2012, and will be glad to accommodate your requests at that time.