Archive for the ‘Travel agency’ Tag

Whether Disney World or Disney Cruise Line, or Anything in Between…   Leave a comment

People often ask why they should book their Disney vacations through Magical Details Travel/Once Upon a Time Vacations vs. Disney directly or a mega site such as Travelocity.  The answer is simple.  Because we “know” Disney, and we truly care about your vacation experience.  We know that a Disney vacation, or any vacation for that matter, is not an every day occurrence , and we want to make sure that the vacation you take is as close to your dreams as possible, and fitted to the needs of your family.

The pricing we provide you is probably going to be exactly the same as what you would obtain from Disney direct.  However, the difference is in the personal service that we offer.  When you book through Disney directly, or a travel wholesaler, you are already paying a built in surcharge whether you realize it or not.  And what you get for that surcharge is, well, a resort reservation.  That’s it.

When you book your vacation through one of our travel specialists you pay the same amount (sometimes less depending on what available discounts there are at the time of booking), but are also receiving the personal attention of a dedicated travel specialist.  A specialist who is dedicated to you, and focused on fulfilling your needs.  Simply let us know what you are looking for are we will do our very best to implement it – along with some advice and/or suggestions along the way.  We are not only here to help with your initial reservation, but we will also make your Advanced Dining Reservations, see to your special requests, create custom itineraries, and answer any and all questions throughout the planning process, and while you are on your vacation.  We also keep a vigilant eye on new discounts and special offers to ensure that the vacation you have dreamed of comes to you at the best possible price point.

And, no need to worry!  You are still in control of your own vacation.  Our aim is to work with you to plan and implement the best possible vacation experience.  The vacation that you want.  Whether you are a Disney Pro, and have visited 100 times, you can still benefit from working with a vacation specialist.

And, best of all, when you book through Magical Details Travel/Once Upon a Time Vacations, you are supporting a small business.  A business run by moms with a passion!

Already made you reservation?  We can still help you out!  Once Upon a Time Vacations is proud to bring you our Gift Card offer for anyone who transfers their existing Disney booking to Once Upon a Time Vacations!

catchingsomerays

Simply give us a call or shoot us an email and let us know that you would like to transfer your booking to us and we will be more than happy to assist you.  (We will only accept transfers from Disney directly.  We do not endorse or allow you to transfer reservations from another travel agent.)

All Walt Disney World, Disneyland, Disney Cruise Line and Aulani bookings that have a balance due can be transferred without interruption or change to your reservation. We will present you with a $25 Disney Gift Card for your transfer.

Travel must be within 2013, gift card will be given once trip has been paid in full. Offer also valid on any NEW reservations made through Once Upon a Time Vacations prior to February 28th as well!

Ready to get started!?  Visit us at Once Upon a Time Vacations or find us on Facebook at Once Upon at Time Vacations – Destination Central or Magical Details Travel.

 

Happy Travels!

 

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Expedia: Bad for the Traveler, Bad for the Hotel   3 comments

I stumbled upon an expertly written post about the dangers of working with mega-sites such as Expedia.com to book your travel.  This article is in particularly interesting, as it is written from the point of view of a boutique hotel owner, who has suffered severely under Expedia.

As a travel agent, I always encourage my clients to book with a reputable travel agent.  I understand that price is an issue, and sometimes you will find a price on a site such as expedia.com or hotels.com that is lower than what an agent is quoting you, but you really have to take the time to explore why the pricing is different.  The public needs to understand that travel is not a discount business.  Suppliers will offer discounts and specials based on their own corporate strategy, but you have to know when and where to look.  Travel Agents are not magicians, we are just here to do the research for you, and keep you in the loop of what is currently available.

The dangers of working with these travel mega-sites is that there is no one to answer your questions, deal with your problems, etc.  You can call a 1-800 customer service number and be passed from person to person to person without ever getting an actual answer to your question or resolution to your problem, if you can even talk to a person at all!  These companies do not operate in order to provide customer service.  They operate in order to take a commission cut from the supplier itself, the customer means little to them.  In fact, they can get away with offering basically nothing in the way of customer support because they can blame any issue on the hotel supplier and take none of the blame for themselves.

Okay, off my soapbox for now…  Anyway, please take the time to read the article linked here.  It is definitely worth the time, and will hopefully offer some insight into the real world of online travel mega-sites.
Expedia: Bad for the Traveler, Bad for the Hotel by Luna Blue’s Playazone.

Happy Travels!

Lin

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